Ulysses subscriptions are managed through Apple’s App Store system, which means that all payment and subscription matters are handled by Apple. As indicated on your invoice, Apple is the contracting party. We therefore don’t have access to your subscription, payment, or billing details and are unable to cancel or refund your subscription.
Canceling a Subscription
To cancel the subscription, please follow the steps below. For detailed instructions and more information, we suggest checking Apple's support page.
On Mac
- Open the App Store app.
- Click your name or the sign-in button at the bottom of the left sidebar.
- Select Account Settings in the top-right corner.
- Click Subscriptions.
- Choose Ulysses.
- Click Cancel Subscription.
On iPad/iPhone
- Open the Settings app on your device.
- Select your Apple Account at the top.
- Tap Subscriptions.
- Select your Ulysses subscription.
- Tap Cancel Subscription.
Here are a few things to keep in mind:
- Canceling a discounted subscription permanently ends the offer. You cannot transfer it or resubscribe to a discounted subscription.
- For trial subscriptions, cancel at least 24 hours before the trial period ends to avoid charges.
- Student subscriptions are one-time purchases that expire after 6 months. They do not auto-renew and require no cancellation.
What Happens After Canceling?
When your Ulysses subscription expires, the app switches to read-only mode. You can still access and export your content. However, you won't be able to create new sheets or groups, or edit existing ones, without an active subscription.
Refunding a Subscription
If you want to request a refund from Apple because you accidentally signed up for a subscription, please follow these steps:
- Cancel your subscription.
- Sign in to https://reportaproblem.apple.com.
- From the I'd like to menu, select Request a refund.
- Select a reason why you would like a refund.
- Choose Next.
- From the list of your subscriptions, select Ulysses.
- Choose Submit.
A detailed step-by-step guide is also outlined on Apple's support website.
Please note that Apple will review your request and decide whether to grant the refund. We don’t have any influence on their decision since we’re not involved in the refund process.