Ulysses seems to have failed to restore your existing subscription. You might be seeing this error for multiple reasons.
First off, please make sure that
- you are logged in with the same Apple Account that you used to purchase the subscription
- your Ulysses subscription is still active
You can check both on the Subscriptions page of your account:
If you have a student subscription, please have a look at the following page instead:
https://finance-app.itunes.apple.com/purchases
Please note that you'll only be able to restore your subscription on the device on which you purchased it. For example, if you purchased your subscription on macOS, you need to restore it on macOS.
If you are using Ulysses on multiple devices, please make sure iCloud is enabled on all devices and that you are logged in with the same iCloud account (not necessarily identical to your Apple Account). Additionally, iCloud Drive must be enabled on your device.
On macOS, go to System Settings › Apple Account › iCloud and make sure Drive is enabled under Saved to iCloud. Then, select See All in the same section and check Ulysses.
On iOS/iPadOS, Drive must be checked in iOS Settings › Apple Account › iCloud › Saved to iCloud. Additionally, select See All and enable Ulysses.
Only if iCloud is set up correctly, will the subscription sync successfully to the other devices.
Should you still experience problems with your subscription, please don’t hesitate to contact us.